Shipping

We aim to make your experience with Artumé seamless from checkout to delivery.
Below you’ll find everything you need to know about processing, shipping, and tracking your order.

Processing Time

All orders are processed within 1 - 3 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
During peak periods or product launches, processing times may be slightly extended - we appreciate your patience.

Shipping Within Australia

All parcels are sent via Australia Post.

Standard Shipping
$12 AUD
Estimated delivery: 5 - 7 business days

Express Shipping
$15 AUD
Estimated delivery: 2 - 3 business days

We offer free standard shipping on orders over $150 AUD.
Please note that delivery timeframes are estimates provided by Australia Post and may vary depending on your location.

International Shipping

At this time, Artumé ships within Australia only.
We are working toward offering international shipping in the near future.

Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking number via email.
You can use this number to monitor your package’s progress directly through Australia Post.
If you do not receive your tracking information within 3 business days of placing your order, please contact us.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist.
While delivery timeframes are managed by Australia Post, we will always work with you to help resolve any concerns promptly.