Refund Policy

RETURNS & REFUNDS

We want you to feel confident in your purchase.
If something isn’t right, we’re here to help.

Change of Mind

If you are not satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible:

The item must be unused
In its original packaging
In resalable condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Please contact us before returning your item so we can provide instructions.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty, or does not match what you ordered, please contact us within 30 days of delivery.

We will gladly offer a replacement or full refund.

Please email us with:

Your order number
A brief description of the issue
Clear photographs of the product

If the product is confirmed faulty or incorrect, we will cover the cost of return shipping.

First Time Purchases

When trying Artumé for the first time, we encourage starting with smaller sizes where available.
However, if you are not happy with your first purchase, you may return it within 14 days of delivery for a refund or store credit.

Please note:

Return shipping costs are not included
Limited edition items, promotional items, free gifts, and samples are not eligible for return

We reserve the right to refuse returns that do not meet these conditions.

Processing Your Refund

Once your return has been received and inspected, we will process your refund within 5 - 10 business days.
Refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to finalise the transaction.